Shipping Policy
Production Time
Most COMMAND pieces are handmade to order. Please allow 5–10 business days for production before shipping. A small number of in-stock items may ship within 3–5 business days. High-end custom pieces generally require 7–14 business days.
Engraving or hot stamping adds 2–3 days to the applicable production time.
Production time is separate from the shipping estimates below.
Shipping Rates & Delivery Estimates
| Destination | Method | Cost | Estimated transit time |
|---|---|---|---|
| United States | Standard Shipping | Free | 10–15 business days |
| United States | Express Shipping | $15.99 | 6–10 business days |
| All other countries | Standard Shipping | Free | 13–18 business days |
| All other countries | Express Shipping | $19.99 | 9–13 business days |
Delivery estimates may vary during holidays, peak periods, customs processing, or other carrier delays.
Shipping Carriers
We work with trusted international carriers to provide tracked delivery. Standard orders may be shipped through Yuntu, with final-mile delivery handled by the local postal service. Express orders may be shipped through Yuntu. The carrier is selected based on the destination, service availability, and package requirements. The final carrier and tracking details will be provided in your shipping confirmation email.
Duties & Taxes
Duties and taxes are generally included in the shipping price. In rare cases, local customs authorities or carriers may assess additional charges. Please contact us if you receive an unexpected customs notice.
Tracking
You will receive a shipping confirmation email with tracking information when your order ships. Please allow up to 48 hours for the first tracking scan to appear.
Address Changes
Please review your shipping address carefully before placing your order. If you need to request a change, contact support@commandhandmade.com as soon as possible. We cannot guarantee address changes after production or fulfillment has begun.
Missed or Undeliverable Packages
If a package is returned because of an incorrect or incomplete address, or because it was not collected in time, the customer is responsible for any re-delivery costs.
For return eligibility, please review our Return Policy.