Return Policy

Made-to-Order Policy

Most COMMAND pieces are handmade to order. Because production begins specifically for each order, made-to-order items are final sale and cannot be returned for a change of mind, an incorrect color choice, or an incorrect size selection.

Custom sizes, custom colors, engraving, hot stamping, and other personalized items are non-returnable unless the item is incorrect, damaged, or confirmed to have a quality issue.

Incorrect, Damaged, or Defective Items

If you receive an incorrect item, an item in the wrong color due to our error, an item damaged in transit, or an item with a confirmed quality issue, contact us within 7 days of delivery.

Email support@commandhandmade.com with your order number, a description of the issue, and clear photos showing the item and the problem. Please do not send an item back before receiving return instructions from us.

Return Shipping

If the return is caused by the consumer, the consumer is responsible for the return shipping fee. The specific fee depends on the carrier selected by the consumer.

If the return is due to our error, including an incorrect, damaged, or defective item, the consumer is not required to bear the return shipping fee.

Condition of Returned Items

Any authorized return must be unworn, unused, and returned in its original packaging. Items showing signs of wear, use, alteration, or customer-caused damage cannot be refunded.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.